{"id":3187,"date":"2024-05-31T17:58:36","date_gmt":"2024-05-31T09:58:36","guid":{"rendered":"https:\/\/famispy.com\/?page_id=3187"},"modified":"2024-05-31T17:58:37","modified_gmt":"2024-05-31T09:58:37","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/famispy.com\/es\/refund-policy\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"

Pol\u00edtica de reembolso<\/h1>\n\n\n\n

Todas las solicitudes de reembolso del software FamiSpy deben adherirse a esta pol\u00edtica de reembolso.<\/p>\n\n\n\n

Por favor, lea esta pol\u00edtica de reembolso cuidadosamente antes de realizar su pedido. Describe sus derechos de compra, incluidas las limitaciones y exclusiones.<\/p>\n\n\n\n

T\u00e9rminos Generales<\/h2>\n\n\n\n

Si experimenta problemas t\u00e9cnicos con las herramientas de monitoreo de FamiSpy que no pueden ser resueltos por el Centro de Atenci\u00f3n al Cliente de FamiSpy, puede ser elegible para un reembolso seg\u00fan las condiciones descritas a continuaci\u00f3n. Creemos que la mayor\u00eda de las reclamaciones de reembolso pueden evitarse con la ayuda profesional de nuestro Centro de Atenci\u00f3n al Cliente.<\/p>\n\n\n\n

Condiciones de Reembolso<\/h2>\n\n\n\n

Puede ser elegible para un reembolso dentro de los 15 d\u00edas posteriores a su compra si sus razones cumplen con las siguientes condiciones:<\/p>\n\n\n\n

    \n
  1. Plazo: No se emitir\u00e1n reembolsos despu\u00e9s de 15 d\u00edas desde la fecha de compra.<\/li>\n\n\n\n
  2. Reembolso \u00danico: Los reembolsos se emiten solo una vez. Las compras posteriores no son elegibles para reembolsos.<\/li>\n\n\n\n
  3. Negativa a la Reinstalaci\u00f3n: No se emitir\u00e1 ning\u00fan reembolso si te niegas a reinstalar o volver a vincular el software FamiSpy despu\u00e9s de una actualizaci\u00f3n del sistema operativo en el dispositivo objetivo.<\/li>\n\n\n\n
  4. Compatibilidad: No se emitir\u00e1 ning\u00fan reembolso si el dispositivo objetivo no cumple con la Pol\u00edtica de Compatibilidad de FamiSpy. Actualmente, todos los dispositivos iOS y los dispositivos Android con una cuenta de Google son compatibles.<\/li>\n\n\n\n
  5. P\u00e9rdida de Conexi\u00f3n: No se emitir\u00e1 ning\u00fan reembolso si el dispositivo objetivo pierde la conexi\u00f3n con la suscripci\u00f3n de FamiSpy debido a falta de acceso a Internet, restablecimiento de f\u00e1brica o actualizaciones del sistema operativo.<\/li>\n\n\n\n
  6. Adquisici\u00f3n de Datos: No se emitir\u00e1 ning\u00fan reembolso si se han adquirido datos del dispositivo objetivo.<\/li>\n\n\n\n
  7. M\u00e1s All\u00e1 del Control: No se emitir\u00e1 ning\u00fan reembolso por razones fuera del control de FamiSpy, incluyendo pero no limit\u00e1ndose a:<\/li>\n<\/ol>\n\n\n\n
      \n
    • El tel\u00e9fono objetivo no te pertenece, o no tienes el consentimiento del propietario del tel\u00e9fono objetivo para instalar el software FamiSpy.<\/li>\n\n\n\n
    • El tel\u00e9fono objetivo no tiene acceso a Internet.<\/li>\n\n\n\n
    • El cambio de operador de telefon\u00eda provoca la p\u00e9rdida de conectividad a Internet.<\/li>\n\n\n\n
    • El tel\u00e9fono objetivo se restablece a los ajustes de f\u00e1brica.<\/li>\n\n\n\n
    • Falta de seguimiento de las gu\u00edas de configuraci\u00f3n o rechazo de la asistencia t\u00e9cnica.<\/li>\n\n\n\n
    • Los datos guardados en el tel\u00e9fono objetivo antes de la instalaci\u00f3n de FamiSpy no se reciben.<\/li>\n\n\n\n
    • Intento de usar FamiSpy en m\u00e1s de un dispositivo objetivo con una sola suscripci\u00f3n.<\/li>\n\n\n\n
    • Razones personales como cambio de opini\u00f3n, compra por error, falta de credenciales de Apple ID\/cuenta de Google, o software no utilizado.<\/li>\n\n\n\n
    • El software FamiSpy est\u00e1 desvinculado o da\u00f1ado por software antivirus, el propietario del dispositivo objetivo u otros servicios.<\/li>\n\n\n\n
    • Credenciales de iCloud\/Google desactualizadas para el dispositivo objetivo.<\/li>\n\n\n\n
    • Incapacidad para activar la copia de seguridad de iCloud\/Google en el dispositivo objetivo, aunque sea t\u00e9cnicamente posible.<\/li>\n\n\n\n
    • El dispositivo objetivo no tiene una conexi\u00f3n Wi-Fi diaria.<\/li>\n\n\n\n
    • Espacio insuficiente en iCloud\/Google Cloud para copias de seguridad e incapacidad para aumentarlo.<\/li>\n<\/ul>\n\n\n\n

      Procedimiento de Reembolso<\/h2>\n\n\n\n

      Para solicitar un reembolso, env\u00ede su solicitud a trav\u00e9s de nuestro correo electr\u00f3nico oficial a support@famiSpy.com. Las solicitudes realizadas por otros m\u00e9todos no ser\u00e1n aceptadas. Las decisiones de reembolso se tomar\u00e1n dentro de los 15 d\u00edas h\u00e1biles.<\/p>\n\n\n\n

      Relacionado con la devoluci\u00f3n de cargo<\/h2>\n\n\n\n

      En caso de una devoluci\u00f3n de cargo por parte de una compa\u00f1\u00eda de tarjeta de cr\u00e9dito (o acci\u00f3n similar por parte de otro proveedor de pagos), podemos suspender el acceso a todas sus cuentas con nosotros. La reactivaci\u00f3n de la cuenta ser\u00e1 a nuestra discreci\u00f3n y solo ocurrir\u00e1 despu\u00e9s de recibir el pago por las compras impagas. Los cargos por servicios utilizando nuestro procesador de pagos con tarjeta de cr\u00e9dito aparecer\u00e1n en el estado de cuenta de su tarjeta de cr\u00e9dito. Las tarifas resultantes de devoluciones de cargo u otras disputas de pago ser\u00e1n su responsabilidad.<\/p>\n\n\n\n

      Si tiene alguna pregunta, comun\u00edquese con nosotros en support@famiSpy.com.<\/p>","protected":false},"excerpt":{"rendered":"

      Refund Policy All refund requests for FamiSpy software must adhere to this Refund Policy. Please read this Refund Policy carefully before placing your order. It outlines your shopping rights, including limitations and exclusions. General Terms If you experience technical issues with FamiSpy monitoring tools that cannot be resolved by the FamiSpy Customer Support Center, you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-3187","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"\nRefund Policy - FamiSpy<\/title>\n<meta name=\"description\" content=\"Please read this Refund Policy carefully before placing your order. 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