{"id":3187,"date":"2024-05-31T17:58:36","date_gmt":"2024-05-31T09:58:36","guid":{"rendered":"https:\/\/famispy.com\/?page_id=3187"},"modified":"2024-05-31T17:58:37","modified_gmt":"2024-05-31T09:58:37","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/famispy.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"

Politique de remboursement<\/h1>\n\n\n\n

Toutes les demandes de remboursement pour le logiciel FamiSpy doivent respecter cette politique de remboursement.<\/p>\n\n\n\n

Veuillez lire attentivement cette politique de remboursement avant de passer votre commande. Elle d\u00e9crit vos droits d'achat, y compris les limitations et exclusions.<\/p>\n\n\n\n

Conditions G\u00e9n\u00e9rales<\/h2>\n\n\n\n

Si vous rencontrez des probl\u00e8mes techniques avec les outils de surveillance FamiSpy qui ne peuvent pas \u00eatre r\u00e9solus par le centre de support client de FamiSpy, vous pouvez \u00eatre \u00e9ligible \u00e0 un remboursement selon les conditions d\u00e9crites ci-dessous. Nous pensons que la plupart des demandes de remboursement peuvent \u00eatre \u00e9vit\u00e9es avec l'aide professionnelle de notre centre de support client.<\/p>\n\n\n\n

Conditions de Remboursement<\/h2>\n\n\n\n

Vous pouvez \u00eatre \u00e9ligible \u00e0 un remboursement dans les 15 jours suivant votre achat si vos raisons sont conformes aux conditions suivantes :<\/p>\n\n\n\n

    \n
  1. D\u00e9lai: Aucun remboursement ne sera effectu\u00e9 apr\u00e8s 15 jours \u00e0 compter de la date d'achat.<\/li>\n\n\n\n
  2. Remboursement Unique: Les remboursements ne sont \u00e9mis qu'une seule fois. Les achats ult\u00e9rieurs ne sont pas \u00e9ligibles au remboursement.<\/li>\n\n\n\n
  3. Refus de R\u00e9installation : Aucun remboursement ne sera \u00e9mis si vous refusez de r\u00e9installer ou de relier le logiciel FamiSpy apr\u00e8s une mise \u00e0 niveau du syst\u00e8me d'exploitation sur l'appareil cible.<\/li>\n\n\n\n
  4. Compatibilit\u00e9 : Aucun remboursement ne sera \u00e9mis si l'appareil cible ne respecte pas la Politique de Compatibilit\u00e9 de FamiSpy. Actuellement, tous les appareils iOS et les appareils Android avec un compte Google sont pris en charge.<\/li>\n\n\n\n
  5. Perte de Connexion : Aucun remboursement ne sera \u00e9mis si l'appareil cible perd la connexion avec l'abonnement FamiSpy en raison d'un manque d'acc\u00e8s Internet, d'une r\u00e9initialisation d'usine ou de mises \u00e0 jour du syst\u00e8me d'exploitation.<\/li>\n\n\n\n
  6. Acquisition de Donn\u00e9es : Aucun remboursement ne sera \u00e9mis si des donn\u00e9es provenant de l'appareil cible ont \u00e9t\u00e9 acquises.<\/li>\n\n\n\n
  7. Hors de Contr\u00f4le : Aucun remboursement ne sera \u00e9mis pour des raisons hors du contr\u00f4le de FamiSpy, y compris mais sans s'y limiter :<\/li>\n<\/ol>\n\n\n\n
      \n
    • Le t\u00e9l\u00e9phone cible ne vous appartient pas, ou vous n'avez pas le consentement du propri\u00e9taire du t\u00e9l\u00e9phone cible pour installer le logiciel FamiSpy.<\/li>\n\n\n\n
    • Le t\u00e9l\u00e9phone cible n'a pas acc\u00e8s \u00e0 Internet.<\/li>\n\n\n\n
    • Le changement d'op\u00e9rateur de t\u00e9l\u00e9phonie entra\u00eene une perte de connectivit\u00e9 Internet.<\/li>\n\n\n\n
    • Le t\u00e9l\u00e9phone cible est r\u00e9initialis\u00e9 aux param\u00e8tres d'usine.<\/li>\n\n\n\n
    • \u00c9chec de suivre les directives d'installation ou d'accepter l'assistance technique.<\/li>\n\n\n\n
    • Les donn\u00e9es enregistr\u00e9es sur le t\u00e9l\u00e9phone cible avant l'installation de FamiSpy ne sont pas re\u00e7ues.<\/li>\n\n\n\n
    • Tentative d'utilisation de FamiSpy sur plus d'un appareil cible avec un seul abonnement.<\/li>\n\n\n\n
    • Raisons personnelles telles que changement d'avis, achat par erreur, absence des identifiants Apple ID\/compte Google, ou logiciel non utilis\u00e9.<\/li>\n\n\n\n
    • Le logiciel FamiSpy est d\u00e9connect\u00e9 ou endommag\u00e9 par un logiciel antivirus, le propri\u00e9taire de l'appareil cible ou d'autres services.<\/li>\n\n\n\n
    • Identifiants iCloud\/Google obsol\u00e8tes pour l'appareil cible.<\/li>\n\n\n\n
    • Incapacit\u00e9 \u00e0 activer la sauvegarde iCloud\/Google sur l'appareil cible, bien que techniquement possible.<\/li>\n\n\n\n
    • L'appareil cible n'a pas de connexion Wi-Fi quotidienne.<\/li>\n\n\n\n
    • Espace insuffisant dans iCloud\/Google Cloud pour les sauvegardes et incapacit\u00e9 \u00e0 l'augmenter.<\/li>\n<\/ul>\n\n\n\n

      Proc\u00e9dure de Remboursement<\/h2>\n\n\n\n

      Pour demander un remboursement, soumettez votre demande via notre e-mail officiel \u00e0 support@famiSpy.com. Les demandes faites par d'autres moyens ne seront pas accept\u00e9es. Les d\u00e9cisions de remboursement seront prises dans un d\u00e9lai de 15 jours ouvrables.<\/p>\n\n\n\n

      Relatif \u00e0 la r\u00e9trofacturation<\/h2>\n\n\n\n

      En cas de r\u00e9trofacturation par une soci\u00e9t\u00e9 de carte de cr\u00e9dit (ou action similaire par un autre fournisseur de paiement), nous pouvons suspendre l'acc\u00e8s \u00e0 tous vos comptes chez nous. La r\u00e9activation du compte est \u00e0 notre discr\u00e9tion et ne se produira qu'apr\u00e8s r\u00e9ception du paiement pour les achats impay\u00e9s. Les frais pour les services utilisant notre processeur de paiement par carte de cr\u00e9dit appara\u00eetront sur votre relev\u00e9 de carte de cr\u00e9dit. Les frais r\u00e9sultant des r\u00e9trofacturations ou d'autres litiges de paiement seront \u00e0 votre charge.<\/p>\n\n\n\n

      Si vous avez des questions, veuillez nous contacter \u00e0 support@famiSpy.com.<\/p>","protected":false},"excerpt":{"rendered":"

      Refund Policy All refund requests for FamiSpy software must adhere to this Refund Policy. Please read this Refund Policy carefully before placing your order. It outlines your shopping rights, including limitations and exclusions. General Terms If you experience technical issues with FamiSpy monitoring tools that cannot be resolved by the FamiSpy Customer Support Center, you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-3187","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"\nRefund Policy - FamiSpy<\/title>\n<meta name=\"description\" content=\"Please read this Refund Policy carefully before placing your order. 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