Refund Policy
All refund requests for FamiSpy software must adhere to this Refund Policy.
Please read this Refund Policy carefully before placing your order. It outlines your shopping rights, including limitations and exclusions.
General Terms
If you experience technical issues with FamiSpy monitoring tools that cannot be resolved by the FamiSpy Customer Support Center, you may be eligible for a refund following the conditions outlined below. We believe most refund claims can be avoided with the professional help of our Customer Support Center.
Refund Conditions
You may be eligible for a refund within 15 days of your purchase if your reasons comply with the following conditions:
- Timeframe: No refunds will be issued after 15 days from the purchase date.
- Single Refund: Refunds are issued only once. Subsequent purchases are not eligible for refunds.
- Reinstallation Refusal: No refund will be issued if you refuse to reinstall or re-link the FamiSpy Software after an operating system upgrade on the target device.
- Compatibility: No refund will be issued if the target device does not comply with the FamiSpy Compatibility Policy. Currently, all iOS devices and Android devices with a Google account are supported.
- Connection Loss: No refund will be issued if the target device loses connection with the FamiSpy subscription due to lack of Internet access, factory reset, or operating system updates.
- Data Acquisition: No refund will be issued if data from the target device has been acquired.
- Beyond Control: No refund will be issued for reasons beyond FamiSpy control, including but not limited to:
- The target phone is not owned by you, or you do not have consent from the target phone owner to install FamiSpy Software.
- The target phone lacks Internet access.
- The carrier operator change leads to a loss of Internet connectivity.
- The target phone is reset to factory settings.
- Failure to follow setup guidelines or accept technical assistance.
- Data saved on the target phone before FamiSpy installation is not received.
- Attempting to use FamiSpy on more than one target device with a single subscription.
- Personal reasons such as change of mind, mistaken purchase, lack of Apple ID/Google Account credentials, or unused software.
- FamiSpy software is unlinked or damaged by antivirus software, the target device owner, or other services.
- Outdated iCloud/Google credentials for the target device.
- Inability to activate iCloud/Google backup on the target device, though technically possible.
- The target device lacks a daily Wi-Fi connection.
- Insufficient space in iCloud/Google cloud for backups, and inability to increase it.
Refund Procedure
To request a refund, submit your request through our official email at support@famiSpy.com. Requests made via other methods will not be accepted. Refund decisions will be made within 15 business days.
Chargeback Related
In the event of a chargeback by a credit card company (or similar action by another payment provider), we may suspend access to all your accounts with us. Account reactivation is at our discretion and will only occur after we receive payment for the unpaid purchase(s). Charges for services using our credit card payment processor will appear on your credit card statement. Fees resulting from chargebacks or other payment disputes will be your responsibility.
If you have any questions, please contact us at support@famiSpy.com.